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Wednesday
10Mar2010

It's a Small, Small World

What does your e-mail, website or other digital communication look like on a small screen? Is your clairvoyant, precise message buried under indecipherable HTML text that didn’t translate on a BlackBerry, iPhone or Google Nexus One as you’d hoped?

These questions are more important than ever for today’s digital communication strategies. By 2013, mobile phones will overtake PCs as the most common Web access device worldwide with more than 1.82 billion units, according to Gartner.

And your audience will increasingly read your messages on a touch-screen mobile device. This year alone, Gartner estimates, there will be worldwide sales of 362 million such devices, a 96.8 percent increase from 2009.

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Monday
08Mar2010

After the Fall

All the news this past month about moving the trial of 9/11 mastermind Khalid Shaikh Mohammed out of downtown Manhattan has gotten me thinking about the many ways Sept. 11 has become a marker. We divide life into before and after, use the event as a way of judging the world and hold it up as a yardstick for understanding news (“another 9/11,” “the next,” “worse than”).

To use a literary metaphor, the attack was our Paradise Lost. We were kicked out of the Garden and lost so much innocence. Remember when we could travel with our shoes on? When office towers in Times Square weren’t routinely evacuated over security threats? When our government didn’t have an excuse for wiretapping or waterboarding?

Along with the specific ways the tragedy has affected travel, security and civil liberties, it has had a pervasive effect on American confidence, both in the country’s infallibility and in its role in the world. Ten years ago, we felt invulnerable and trusted that we were the center of gravity. Now we’re afraid, and people talk at dinner parties about whether they should be learning Mandarin.

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Thursday
04Mar2010

Putting the Social in Social Responsibility

creativecommons.org/by Damien BasileOriginally posted on huffingtonpost.com.

Corporate social responsibility looks a whole lot different now than it did a few years ago. Back then, the emphasis was on responsibility—look at all the good things we’re doing!—and on corporate, since so much of its DNA was based on business practices and funded by corporate largess. Lavish one-off benefit events with five-figure price tags paid for by sponsors such as Bear Stearns and Lehman Brothers? That feels as 2007 as that bright, shiny new skyscraper sitting empty in Dubai.

Now the focus is on social. Think about it: In 2010, social networks are central in our lives. Our networks have been redefined based on our voice power—it’s not about whom we can seek advice from over coffee but about whom we can influence online. These communities of our own creation are now who we know and how we reach people.

Along those lines, social media has done more to promote causes, generate awareness and raise funds than any tool before it. Its advantage is that social action is involved at the ready. People can get involved in ways that are immediate and meaningful. The bar to enter is lowered, and the process has been democratized: You don’t have to pony up $100 for a benefit ticket; you just have to use a tool you’re already using, such as Twitter or your cell phone, to make a microdonation or to spread the word. The Red Cross raised more than $5 million for Haiti through text message in the first two days.

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Monday
01Mar2010

The Future of Fashion

Photo from http://www.forumforthefuture.org/projects/fashion-animations

I recently contributed to Fashion Futures 2025, a forward-thinking project that I’m excited about. The initiative, which launched last week, was a call to arms for companies across the global fashion industry to plan for a sustainable future, taking into account the environment and the living conditions of their customers, suppliers and employees. But I believe it’s relevant for marketers in many disciplines—and for anyone who cares about the future of our planet and our society.

I was one of a few dozen trendspotters and communications leaders interviewed by Forum for the Future, a British nonprofit dedicated to sustainable development. Together with Levi Strauss & Co., Forum for the Future created four vivid animations that show what the world will look like in 2025 and the fashion industry’s role within it. The scenarios consider the effects of factors such as climate change, population growth and resource shortages.

They’re meant to be provocative and to challenge organizations’ thinking and encourage innovation. New ideas are crucial for any business that wants to survive in this increasingly resource-strained and responsibility-aware world. Now is the time to be thinking about the future and how our businesses can thrive in it.

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Wednesday
24Feb2010

Down the PR Measurement Rabbit Hole

creativecommons.org/by carbonnycUntil someone identifies an innovative new way to put a hard dollar value on PR results, it is time to give the endless discussion about measurement a rest.

There is nothing more to say.

As PR professionals dive deeper and deeper into the swirling abyss that is the debate over measurement, we see all the detritus of previous attempts to establish new practices, paradigms and buzzwords. It’s like the scene in Alice in Wonderland where Alice has slipped down the rabbit hole and falls past old mirrors, lamps, grandfather clocks and Victorian furniture on her way to Wonderland.

But the PR measurement rabbit hole is full of discarded white papers, surveys, blog posts, blog posts about other blog posts and tweets retweeting links to blog posts about blog posts. It’s endless. And it doesn’t lead to Wonderland (though there might be an angry client at the bottom ready to shout, “Off with their heads!”).

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